6 Ways You Can Make Your Customers Happy to Grow Your Business
Created on Tuesday, 28 January 2014 07:18
Last Updated on Tuesday, 28 January 2014 07:18
Written by Terrence
Hunting new customers are more painful work. So caring for your customers has never been more important. A happy customer will spread the word about you and tell their friends and they will promote your business and bring more customers to you. Word of mouth is one of the biggest forms of lead generation because people trust their friends and family much more than they trust ads and marketing techniques. In this post I will share 6 tips how to make happy clients and generate more leads and sales for your business.
Interact with your client genuinely. Don’t act as a nameless or faceless business. Address your customer by name and introduce you at the very beginning of your interaction. Talk as a person representing the business and answer the questions with confidence. Make your client to feel that you can make decision quickly and drive the project.
Respect Your Customers
When you talk with your client keep your patience. It is the key to giving your client the time to air out their issue. And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable. If you make your customer more comfortable they will give you valuable feedback to solve the issues.
Always Listen to Your Customers
Understand client primary goal. Make two way communication with your client. When you listen your client it’s important truly listen your client. Keep the pad and paper handy and takes feedback when listening to the client or reading email or discussing via the phone. Then reiterate your impressions back to the client to make doubly sure you’re on the same page. This is a great way to improve your chances of returning customers for future projects.
Satisfy Your Customer With Over Deliver On Each Project
The first reason client’s dissatisfaction is customer service. Respond to your customer quickly and enthusiastically. Another way to impress your client is over delivering the project. It will make your client happier. Because they’ll feel special, even if you do the same thing for each client. This tip comes with a couple warnings. First, make sure to stay within the time/budget limit. Also, don’t shoot for quantity over quality. Put all of your effort into developing exactly what was agreed upon and making it as great as you possibly can. After this, if you’ve got some wiggle room in your timeline, put in some time increasing the wow-factor by throwing in some extra goodies.
Communicate Clearly and Frequently - Communication is Two Way
Communication is perhaps the single most important element in mastering the art of making your clients love you. You might think speaking over their heads is a good way to impress them with your knowledge, but ultimately it can result in confusion, miscommunication and dissatisfaction in the overall project. Always break the points. So it will be easier for your clients to understand. When writing emails, use clear, concise phrasing void of slang and jargon.
Build Trust - Stick to your deadlines
Following up on your promises helps show the transparency of your business, while helping to build a feeling of trust and dependability with your audience. It takes 10 positive service experiences to make up for 1 negative experience. This is how trust is between a business and its clients. No matter your size, keep your deadlines on track. Manage the expectations of your customers to ensure realistic goals are set and can be met. On the other hand, if you don’t stick to your deadlines, the clients you work with will never want to tell people about you work. So stick to your deadlines & finish the work earlier than expected.
People in this conversation