Created on Thursday, 13 August 2015 08:18
Written by Terrence
Effective communication is one of the most important part of work and home life. No one is a perfect communicator. Throughout our lives, we all develop little habits and patterns. Some of these habits are helpful, while some create challenges when working with others. Understanding how to be a good communicator can be an important productivity tool. Here are 6 simple tips that will solve most communication issues.
Listen, Really Listen
Eye contact is very important to start a good communication. Be polite and don’t interrupt until the client complete the talk. It's hard work, we know, but a good conversation is a bunch of words smartly connected with listening. If you do so hopefully the other person will be attentively listening to you too. Try to understand the other person’s perspective. Maintain an open mind. Learning how to value different viewpoints can be an important communication tool.
Small Talk and Other Occasions
Small talk is an art that not many people have mastered. For the inevitable, awkward silences with people you hardly know, it helps to have a plan. The FORD (family, occupation, recreation dreams) method might help you come up with topics to discuss, and you can also turn small talk into conversation by sharing information that could help you and the other person find common ground. Hey, all that small talk could make you happier in the long run.
Have One Task at a Time
Multitasking may be easier work for some, but your client rarely want your divided attention. If too many things are going on, you're likely to miss important details that might make the difference between success and failure. Whether you are communicating in person or on the phone, give your client focused time. If you do you’ll make them feel important and worthy
As In my first point Look people in the Eye. I personally find myself naturally focusing on eyes and lips in conversations, which can help in a noisy environment. Studies show that doing this conveys truth and honor.
Note down the Things
Many people don’t do this. Use pen and paper. However you do it, record takeaways from the conversation so you don't have to have it again. So your client have confident that you listen to them.
Read Email fully and Respond
I find people who only read the first line of their email incredibly frustrating. This forces their colleagues to send additional emails just to get issues addressed. Nobody saves any time this way. It just creates angst and extra work. Slow down, read the whole email, and respond to all items. When sending emails, keep them short and to the point or you deserve to be ignored. Use numbered lists and bullet points to make your ideas clear and simple to address
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